Contact Support

From MobileRobots Research and Academic Customer Support

Development Software Discussion

If you have questions about development software such as ARIA, ARNL, etc.:

• Try searching this site or browse the page categories, such as the Programming category, or the FAQ
• Refer to your robot manual, and software reference documentation installed with the software
• Search the archives of the aria-users mailing list
• Send your question to the aria-users mailing list. Another user or a MobileRobots staff member will respond if and when we can.
• If you are unable to find a solution via the above methods, submit your query using the form below

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Online Documentation and Robot Discussion

If you have a question about using your research/development robot hardware platform or accessory such as Pioneer 1, 2 or 3, PeopleBot, PowerBot, Research PatrolBot, Seekur, Seekur Jr.

• Try searching this site or browse the page categories, such as the Hardware and Troubleshooting categories, or the FAQ
• Refer to your robot and accessory manuals

• If you are unable to find a solution via the above methods, submit your query using the form below. You will receive a response from a member of our support team within one U.S. business day.

You may also search the archives of the pioneer-users mailing list, or send your question to the pioneer-users mailing list. Another user or a MobileRobots staff member may respond if possible.

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Contact Technical Support

If you are unable to find information you need using any of the above messages, or need help troubleshooting a problem, contact us by filling out the form below.

* Your Name:
Name of University, College, or Company:
* E-Mail:
Robot Model:	Pioneer 3 DX Pioneer 3 AT AmigoBot PeopleBot PowerBot Research PatrolBot Research GuiaBot Seekur Jr. Seekur P2CE P2DXe P2DX P2D8 P2AT P2AT8 Other (please describe):
* Robot Serial Number: The serial number can be usually be found next to the power switch, inside the battery door, on the bottom of an Amigobot, or on the Registration sheet.
Robot firmware (P2OS, AmigOS, AmigOSH, AROS or ARCOS) Version:
Onboard Computer Operating System:
Remote/Offboard Computer Operating System:
* Short description of problem:
* Describe the problem in detail: Please provide as much detail as possible, such as: exact copies of all relevant log, warning and error messages that you receive step-by-step description of the procedure that results in the error indicators of robot state such as sounds/beeps, LED state, LCD panel messages and indicators, etc. models of hardware versions of software

* Marked fields are required