Contact Support

From MobileRobots Research and Academic Customer Support

Contents 1 If you are not a research or educational developer, but are a user of a MobileRobots application product (PatrolBot, ADAM, LaserPlans, etc.): 2 If you have questions about development software such as ARIA, ARNL, etc: 3 If you have a question about using your research/development robot hardware platform or accessory: 4 If you are unable to find information you need using any of the above messages, or need help troubleshooting a problem, contact us by filling out the form below:

If you are not a research or educational developer, but are a user of a MobileRobots application product (PatrolBot, ADAM, LaserPlans, etc.):

Address your question to your MobileRobots or reseller support contact person, or contact info@mobilerobots.com.

(Research/education development robot platforms include: Pioneer (1, 2 or 3 and DX or AT), Peoplebot, Powerbot, Amigobot, Research Patrolbot platform, Research/Development Seekur platform.)

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If you have questions about development software such as ARIA, ARNL, etc:

• Try searching this site or browse the page categories, such as the Programming category, or the FAQ
• Refer to your robot manual, and software reference documentation installed with the software
• Search the archives of the aria-users mailing list
• Send your question to the aria-users mailing list. Another user or a MobileRobots staff member will respond if and when we can.
• If you are unable to find a solution via the above methods, submit your query using the form below

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If you have a question about using your research/development robot hardware platform or accessory:

• Try searching this site or browse the page categories, such as the Hardware and Troubleshooting categories, or the FAQ
• Refer to your robot and accessory manuals
• Search the archives of the pioneer-users mailing list
• Send your question to the pioneer-users mailing list. Another user or a MobileRobots staff member will respond if we can.
• If you are unable to find a solution via the above methods, submit your query using the form below. You will receive a response from a member of our support team within one U.S. business day.

(Research/education development robot platforms include: Pioneer (1, 2 or 3 and DX or AT), Peoplebot, Powerbot, Amigobot, Research/Development Patrolbot platform, Research/Development Seekur platform.)

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If you are unable to find information you need using any of the above messages, or need help troubleshooting a problem, contact us by filling out the form below:

* Your Name:
Institution or Company:
* E-Mail:
Robot Model:	Pioneer 3 DX Pioneer 3 AT AmigoBot PeopleBot PowerBot Research PatrolBot Seekur P2CE P2DXe P2DX P2D8 P2AT P2AT8 Other (please describe):
* Robot Serial Number: The serial number can be usually be found next to the power switch, inside the battery door, on the bottom of an Amigobot, or on the Registration sheet.
Robot firmware (P2OS, AmigOS, AmigOSH, AROS or ARCOS) Version:
Onboard Computer Operating System:
Remote/Offboard Computer Operating System: (MobileEyes, Mapper, etc.)
Short description of problem:
Describe the problem in detail: Please provide as much detail as possible, such as: exact copies of any errors messages that you receive step-by-step description of the procedure that results in the error models of hardware versions of software

* Marked fields are required